(407) 830-7312

Privacy Policy

Kentwood Partners Privacy Policy
Effective: January 1, 2025

This Privacy Policy describes how Kentwood Partners and its subsidiaries and affiliates (collectively, “Kentwood Partners,” “we,” “us,” and/or “our”) collect and manage your personal information—meaning information that relates to an identified or identifiable individual—as part of providing any services and products developed or administered by us, including without limitation our reputation management tools, messaging and communication tools, payment processing and related services, application programming interfaces, web and mobile applications, and any other services Kentwood Partners may offer (collectively, the “Services”).

1. Scope

This Privacy Policy primarily covers:

  • Clients: companies, organizations, or other entities that have contracted with Kentwood Partners for the Services.
  • Authorized Users: employees, agents, contractors, and any other users whom a Client has authorized to access the Services on its behalf.
  • Customers: individuals who are current or potential clients, customers, or patients of a Client.

In addition to the above, this Privacy Policy applies to individuals who visit www.kentwoodpartners.com (“Website”), which is part of the Services. In this Privacy Policy, “you” and “your” refer to you, the reader, and how we process your personal information will depend on whether you are a Client, Authorized User, Customer, or Website visitor.

By using the Services or otherwise providing us with personal information, you acknowledge that your personal information will be processed and used in the manner set out in this Privacy Policy. We may amend this Privacy Policy from time to time in line with the “Changes to Our Privacy Policy” section below.

2. Personal Information We Collect

We collect different types of personal information based on your interactions with our Services. This includes information you provide, information collected automatically, and information from other sources.

2.1 Personal Information Collected Through the Services

  1. Information Provided by Clients and Authorized Users If you are a Client or an Authorized User, we collect personal information from you in connection with your Subscription Documentation and use of the Services, such as:
  • Name
  • Address and other general location details
  • Email
  • Date of birth
  • Phone number
  • Job title
  • Content of communications sent or received via the Services
  • Additional business-related information for account setup
  1. Information Provided by Customers If you are a Customer, we collect information from you through your use of the Services, such as:
  • Name
  • Contact details (phone number, email)
  • Address and general location details
  • Transaction information
  • Health information (if applicable)
  • Reviews and feedback
  • Content of communications sent or received via the Services
  1. Website Visitors When you visit our Website, we may collect:
  • Name
  • Email
  • Phone number
  • Business name
  • Website
  • Job title

3. How We Use Personal Information

We use your personal information to provide and improve our Services, manage business operations, communicate with you, and ensure legal and compliance measures are met. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

4. Disclosure of Your Personal Information

Kentwood Partners may share personal information in the following ways:

  • With Clients and their Authorized Users to provide the Services
  • With third-party service providers for hosting, payment processing and analytics
  • To comply with legal obligations and enforce our rights
  • In connection with business transfers such as mergers or acquisitions

5. Cookies and Similar Technologies

We use cookies and similar technologies to improve user experience, track usage patterns, and for targeted advertising. You may manage your preferences through your browser settings.

6. Retention

We retain personal information as long as necessary to provide the Services and comply with legal requirements.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including access, correction, and deletion requests.

8. Security

We implement reasonable security measures to protect your personal information but cannot guarantee complete security.

9. Client Practices and Links to Other Sites

This Privacy Policy does not apply to third-party websites linked from our Services.

10. Children

Our Services are not intended for children under 13, and we do not knowingly collect personal information from them.

11. Data Transfers

Our Services are primarily hosted in the United States, and by using our Services, you consent to data transfers as described.

12. Location-Specific Disclosures

We comply with applicable data protection laws in jurisdictions where we operate, including California, Canada, and Australia.

13. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted on our Website with an updated effective date.

14. Contact Us

For privacy-related questions, contact us at:

Kentwood Partners
1135 Town Park Ave, Suite 2125
Lake Mary, FL 32746
Phone: (407) 830-7312
Email: info@kentwoodpartners.com

If you have difficulty accessing this Privacy Policy, please contact us at the above email address.